REFUND POLICY
If you received an item that is damaged or faulty we will happily replace the item at no
additional cost to you. Please contact us within 48 hours after receiving yours.
Our store does not accept Returns or Exchanges, once an item has been received it cannot
be returned. We can only offer you replacements at no additional cost if it falls under below
criteria:
Items are faulty – damaged/broken or soiled upon arrival. Parcels that is lost in transit.
Note:
Lumenarkessence will not be held liable for any lost or misroute parcels. Please ensure that
all the information you have provided is correct before submitting your order to prevent
losses in mail or other mishaps from happening.
If you have other concerns, please contact our Customer Service via email
(supp@lumenarkessence.com) or through submitting a ticket at our website
https://lumenarkessence.com
RETURN TO SENDER PACKAGES:
Lumenarkessence will not be held liable for packages that are returning to sender.
Customers are advised to carefully enter the correct addresses otherwise, the package will
not be delivered.
Once the item is received at the warehouse, we can repack, relabel, and reship them
however you need to understand that doing so requires an additional cost. Processing and
shipping cost is usually half the order total...so please be careful on the information that you
provide. If you think you have entered a wrong address, you need to contact us immediately
in order to correct the mistake.
Cancellation Policy
Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order
placement. Send us an email within 24 hours and let us know the reason why you wish to
cancel your order.
We do not accept cancellation of orders outside the 24 hours window and/or because of the
Standard Shipping reason. Please note that our Standard Shipping are posted in each
product’s description hence all customers should be aware of this before concluding an
order.
All refunds will be processed within 24-48 hours before the fund reflects on a customer’s
bank account. Please do not send your purchase back to the manufacturer. Send us an email stating your
concern and attach a picture of the item(s) showing the size tag and its original packaging
within 48 hours upon receipt of the order to get a replacement or refund.
Note: Our team will inspect/verify the photo(s) before we issue a replacement.
Lumenarkessence reserves the right to refuse any replacement and refund if it does not
meet the above criteria.
Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank
account again and contact your credit card company, it may take some time before your
refund is officially posted. If you’ve done all of these and still have not received your refund
yet, please contact us through submitting a ticket at our website
https://lumenarkessence.com
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale
items cannot be refunded or returned.