FAQ

Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no

additional cost to you. Please contact us within 48 hours after receiving yours.

lumenarkessence does not accept Returns or Exchanges, once an item has been

received it cannot be returned. We can only offer you replacements at no additional cost

if it falls under below criteria: Items are faulty – damaged/broken or soiled upon arrival.

Parcels that are lost in transit.

We do not accept returns or refunds if customers change their mind after receiving their

order(s).

Note: lumenarkessence will not be held liable to any lost or misroute parcels. Please

ensure that all the information you have provided is correct before submitting your order

to prevent losses in mail or other mishaps from happening.